Terms and Conditions

OVERVIEW

This website is operated by Huel. Throughout the site, the terms “we”, “us” and “our” refer to Huel. Huel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Huel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Huel and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the relevant geographical territory.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - FREE T-SHIRT AND SHAKER WITH YOUR FIRST PURCHASE

Whilst it is possible to add the “Free T-shirt” to your basket, and whilst this may then appear in order and shipping confirmation, this does not guarantee that you will receive these items. The free t-shirt can only be received with your first order of Huel that contains a minimum of any of the following, 2 boxes of Huel Complete Nutrition Bars, 2 cases of Huel Ready-to-drink or 2 pouches of Huel Powder. By adding this option to your basket, you are agreeing that this will only be fulfilled with your first Huel order when it contains the products mentioned above, regardless of the item being in your basket or not.

SECTION 21 - RETURNED ORDERS FROM OUTSIDE THE UK

In the event of an initial delivery failing, in most countries, our courier's will attempt to deliver your Huel to your shipping address at least once more, contact you by phone (if applicable), email, and by leave calling notes at your place of delivery. If you fail to respond to these messages and they cannot deliver your package, they will return your delivery back to us in England, including a return fee. If your order is returned to us, redelivery will cost:

The return fee, which is the original delivery cost + £8.50

Plus the redelivery fee, which is the the original delivery fee + £8.50

The additional £8.50 is because we subsidise initial delivery costs. Therefore we strongly advise if you do receive a calling card/contact from our courier, you respond as quickly as possible to avoid these high fees. For example, if a package is returned to us from France, the cheapest delivery price outside of the UK, you will have to pay a total of £27 to have it redelivered.

If you cancel your order, we will return you your money, minus the original delivery subsidy and return fee, which in the case of France for example, would be £22.

As you can see the cost is very high, so we do recommend that as soon as you receive contact from our courier you rearrange delivery for an appropriate time you can receive it. Our courier is usually Interlink, but due to Interlink not being available in certain countries, other couriers, such as DHL, are used.

If the reason for your order being returned to us is either a fault of our or our couriers, we will pay for your order to be resent to you at no additional cost to you.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at team@huel.com.

SECTION 23 - KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later 30
• Pay in 3 instalments
• Pay Now

You can find further information and Klarna’s user terms here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

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REFERRAL MVP COMPETITION TERMS AND CONDITIONS

Entry

1. Huel Limited (company number 07907551) whose registered address is at Unit 6 Icknield Way, Tring, Hertfordshire, HP23 4RN ("Huel") is the promoter of the Referral MVP competition (the "Competition").
2. The Competition opens on Thursday 17th October at 00:00 BST (the "Opening Date") and closes on Saturday 30th November at 23:59 GMT (the "Closing Date") (the period between these Dates being the “Competition Period”). Any Entries received outside of the Competition Period will not be entered into the Competition. 
3. By entering into the Competition you agree to be bound by these terms and conditions (the "Conditions") and confirm that all information submitted is true, accurate, and complete.  Huel reserves the right to verify the eligibility of any and all entrants and may, in its sole discretion, disqualify any entrant that fails to satisfy the eligibility requirements. Entrants shall at all times act in good faith towards Huel and the Competition.

Who Can Enter

1. Entrants must:

1. Be aged 18 or over;
2. Have a Huel account; and
3. Access their account and the Huel website through any store, excluding the Denmark online store (DK).
4. Employees of Huel or any of its associated companies, subsidiaries or anyone else professionally associated with this Competition (and their families) are excluded from entering the Competition.

How To Enter 

To enter the Competition, you must:

1. Have an account on Huel’s website created using a valid email address;
2. Access your account through the icon in the top-right corner of the site page or through the “Account” option at the bottom of the drop-down tab if on mobile;
3. Refer a friend or family member (a “Referee”) to Huel by going to the “Refer a Friend” function and sharing a referral with the Referee using one of the following methods:
1. Send a pre-loaded email via the “Send via my email” function;
2. Share your name for the Referee to enter under the “Been referred by a friend?” function during the checkout process;
3. Use the “Get Sharing” function to post the referral link to your Facebook account; or
4. Copy and share your unique link; and
4. Collect a “Successful Referral” (as defined below) once a Referee places an order on Huel’s website using the referral you shared (together an “Entry”).
   
5. A referral will only be deemed successful and included towards your total for the purposes of the Competition once the Referee places their first order using the relevant referral link (a “Successful Referral”). Orders placed by the Referee must have a minimum value of £46 to be deemed a Successful Referral. 
6. Entries that do not comply with Paragraph 6 will not be entered into the Competition.
7. All Entries must comply with the “Refer a Friend” terms available at https://uk.huel.com/pages/refer-a-friend. 
8. You may enter as many times and through as many different methods as you wish, provided that the Entries are submitted in accordance with Paragraph 6 and comply with the “Refer a Friend” terms, but Entries must be made through the same Huel account for the Successful Referrals associated with the Entries to count towards your total number of Successful Referrals. 
9. No purchase is necessary to enter the Competition and entry is free (except for any applicable data usage charges). 
10. For the avoidance of doubt, during the Competition Period you will continue to receive a £10 discount code for each Successful Referral in accordance with the “Refer a Friend” terms.
11. Unfair practices such as, without limitation, scripts, software, robots or e-mail addresses, or any other process which makes it possible to automate participation without physical intervention, or, more generally, circumvention of these Conditions in order to participate in an unauthorised and/or fraudulent manner, are not allowed. Huel reserves the right to exclude any participant who violates this provision from participation in the Competition, as well as in future competitions, prize draws and actions by Huel.
12. Successful Referrals must be completed during the Competition Period, or they will be void and will not count towards your total number of Successful Referrals. 
13. To the maximum extent permitted by law, Huel excludes liability for any and all losses, damages and claims incurred by any person in connection with participating in this Competition.
14. If you have any questions about this Competition or if you need to get in touch with us, please contact us via email at team@huel.com.

Winner

1. There will be 1 winner of the Competition, unless the Competition results in a tie between multiple entrants, in which case there may be multiple winners.
2. The winner/s will be selected based on the total number of Successful Referrals completed during the Competition Period. The entrant with the most Successful Referrals at the end of the Closing Date of the Competition will be selected as the winner/s. 
3. In the event of a tie, in which two or more entrants achieve the same highest number of Successful Referrals at the end of the Closing Date of the Competition, each of these entrants will be deemed winners and each will receive a Prize. 
4. The winner/s will be notified by email as soon as reasonably practicable following the Closing Date and, in any event, on or before the date 14 days after the Closing Date.
5. In the event that you are selected as a winner of the Competition, you must respond to Huel within 14 days of notification of the same (the “Claim Period”) otherwise you will forfeit the Prize and, in the event there is 1 winner in the first instance, Huel reserves the right select a replacement winner/s. The replacement winner/s will be the entrant or entrants with the next most Successful Referrals at the end of the Competition Period. In order to receive the Prize, the winner/s will also need to provide Huel with any further information requested by Huel in accordance with the instructions set out in the notification within this Claim Period. 

Prize

1. The winner/s will receive a discount code of the following value (depending on the store through which they access their Huel account and enter) to apply to any purchase made on Huel’s website (the “Prize”).

1. The Prize will be sent to the winner/s via the email address linked to the winner’s Huel account within 30 days of the end of the Claim Period. 
2. The winner/s must redeem the Prize in one transaction. 
3. The Prize will expire 3 months after the date the Prize is sent to the winner/s. The winner/s must ensure they have redeemed the Prize prior to the expiry date. Huel will not be responsible for any failures to redeem the Prize in accordance with this Paragraph 25. 
4. It is the winner's responsibility to check the list of ingredients within the Prize for potential allergens. Huel accepts no liability for health issues from potential allergens arising from any of the ingredients.  Please see the full ingredients list on the Huel website at: https://uk.huel.com/collections/other-huel-products. You should find allergens highlighted in bold.
5. The Prize is non-refundable, non-transferable, and cannot be redeemed by anyone other than the winner/s.  The Prize cannot be exchanged for any other prizes.

Your information

1. Your privacy and personal information are important to us. Any personal information that you provide to us will be managed in accordance with our Privacy Policy, which explains what personal information we collect from you, and how and why we collect, store, use and share such information, your rights in relation to our collection and use of your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about our collection and use of your personal information.
2. Our Privacy Policy is available at https://uk.huel.com/pages/privacy-policy.  
3. By entering into the Competition, Huel may use your personal data for the purposes of the administration of the Competition.

General

1. Huel reserves the right to amend, or discontinue, temporarily or permanently, the Competition or these Conditions at any time if circumstances beyond its reasonable control make this unavoidable including, without limitation, in the case of anticipated, suspected, or actual fraud.  The up-to-date wording of these Conditions will be available for the whole duration of the Competition at Terms and Conditions page.  
   
   
2. Huel reserves the right to withhold or void any Entry, or where the entrant breaches (or Huel reasonably suspects that the relevant entrant has breached or will breach) these Conditions.
   
   
3. Huel takes no responsibility for Entries not received, for whatever reason including, without limitation, lost, stolen, delayed, damaged, and/or incorrect Entries Huel takes no responsibility for errors, interruption, delay in operation or transmission, line failure, theft or destruction or unauthorised access to Entries.
   
   
4. All decisions made by Huel or any of its third parties in respect of the Competition and/or the Prize will be final and binding and no correspondence will be entered into regarding either or both.
   
   
5. The winner’s surname and geographic location will be made available. The winner/s will have the right to object to this information being published or to request a reduction in the amount of information being published. Huel may be required to provide this information to the relevant regulatory authorities.
   
   
6. The Competition, together with these Conditions, is governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English courts.