Delivery Questions
How much is delivery?
UK Mainland
The good news is, delivery is free for orders over £45!
If your order is under £45, a small delivery fee of £4.99 will be charged in line with our postage charges.
Highlands and Offshore UK
For items being delivered to the Highlands and Offshore regions of the UK, our courier charges additional rates:
Weight range | Northern Ireland | Isle of Man/Wight | Scottish Islands | Scottish Highlands | Channel Islands |
0 - 30kg | £6.40 | £6.00 | £4.20 | £4.20 | £8.20 |
Rest of World
We ship deliveries to the Rest of World in different weight groups. You’ll be charged depending on the weight of your order:
Delivery zone | 1kg | 1 - 5kg | 5 - 10kg | 10 - 15kg | 15 - 30kg | Country |
Zone B | £20.00 | £34.00 | £53.00 | £72.00 | £120.00 | Malaysia, South Korea, Taiwan |
Zone C | £20.00 | £34.00 | £53.00 | £70.00 | £110.00 | India, Israel, Kuwait, Saudi Arabia, United Arab Emirates |
Zone D | £24.00 | £42.00 | £60.00 | £80.00 | £140.00 | Bermuda, South Africa |
Zone E | £24.00 | £42.00 | £60.00 | £80.00 | £152.00 | Maldives |
Zone F | £20.00 | £34.00 | £47.00 | £63.00 | £106.00 | Hong Kong |
Zone G | £26.00 | £42.00 | £58.00 | £85.00 | £166.00 | New Zealand |
Zone I | £20.00 | £34.00 | £44.00 | £59.00 | £110.00 | Singapore |
Zone T, U & V | £20.00 | £34.00 | £44.00 | £53.00 | £84.00 | Iceland, Switzerland, Malta, Cyprus |
Import and custom duties
Please note: Some countries have import taxes and customs documents, which we unfortunately can’t be certain of, or pay for in advance. These countries are:Bermuda, Cyprus, Hong Kong, Iceland, India, Israel, Kuwait, Malaysia, Malta, New Zealand, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Taiwan, United Arab Emirates.If you're placing an order from any of these countries, you might be charged import duties that will be payable by you. If you're ordering to the Channel Islands, there might be a GST charge that we can't predict or cover in advance. Check your local government website for details on GST thresholds.
When will I receive my order?
Orders over £45
For UK Mainland, if you order before 8pm, the great news is you’ll receive your items within the next 2 working days.For Offshore UK (including Scottish Highlands), items ordered before 8pm will take 2 to 3 working days to be delivered.
International deliveries usually take between 3-5 working days.
All other items
All other items are ordered before 5pm Monday - Friday are sent via 1st Class Royal Mail post, which means deliveries can take up to 2 working days.
Huel Ready-to-drink
If your order of Huel Ready-to-drink contains any additional products, they will be packaged at the same time but will arrive in separate boxes.
Who will deliver my order?
For orders over £40, we use DPD.DPD will make one delivery attempt. You’re not there? The driver may deliver to a neighbour or deliver your parcel to a nearby Pickup parcelshop, so that you may receive your order as soon as possible. Search for your nearest Pickup shop.
To ensure you get the best experience with our DPD carrier, please download and use the DPD app – you'll have the opportunity to select a preferred neighbour as well as a dedicated safe place.
You can now pinpoint your exact delivery address location thanks to DPD’s partnership with What3words. For instructions on how to add this to your delivery preferences in the DPD app, view DPD's guide on how to add a delivery What3Words Address.
Important: When you collect from a Pickup shop, make sure you bring photo ID and proof of your address, a utility bill will be fine. You’ll also need your email (just on your phone will work).
If your order is not picked up from the pickup shop within seven days, or if it is rejected upon the delivery attempt, or you request to cancel once the order has been picked and packed by our warehouse team, then you will be refunded less £10 due to carrier costs to have the parcel sent back to us.
Do you deliver to Army Post Office/ British Forces Post Office?
We do deliver to APO & BFPO!
I need help.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact us within seven days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.
For any questions about how to return items, head to our returns page.
